Last updated 21 October 2026
This policy explains what information Foan collects, why we use it, who we share it with, how long we keep it and what you can ask us to do with it. We have kept it as plain as we can. If anything is unclear, write to dhruv@foan.ai.
Foan is run by Foan Pte. Ltd., a company registered in Singapore (UEN 202546950M), at 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051. In this policy "Foan", "we" and "us" mean Foan Pte. Ltd.
This policy covers the Foan website, the dashboard, the API, the MCP server, the command line tool and plugins, the chat widget, and the calls and chats that Foan agents handle.
Information about our customers. When a business signs up for Foan, we decide how the account, billing and usage information of that business and its team is used. This policy describes that use.
Information about the people our customers' agents talk to. When a business uses Foan to call, answer or chat with its own customers and contacts, that business decides who is contacted and what the agent says. For that information the business is in charge, and Foan processes it only on the business's behalf and on its instructions.
If you spoke with a Foan agent that was working for a business and you want to see or delete your information, please ask that business first. If you cannot tell which business it was, write to us with the phone number and the date of the call and we will help pass your request on.
Your name, email address and phone number, a hashed version of your password, your organisation's name and details, and the team members and roles you set up.
Your plan, balance, usage, invoices, the tax details you give us and the status of your payments. Card and bank details are entered on our payment processors' checkout pages, and we do not store full card numbers.
API keys you create and the sign-in tokens that let an AI assistant you connect, such as Claude, ChatGPT or Codex, act on your account. API keys and connection refresh tokens are stored only in hashed form, and you can revoke an API key in the dashboard at any time.
Technical information such as your IP address, browser and device type, the pages you visit and the features you use, collected through cookies and similar tools (see Cookies). If you contact us, we keep that conversation.
We do not sell personal information.
To hear a caller, decide what to say and speak the reply, Foan sends call audio, transcripts and text to AI model providers. They process it to produce the response and under business terms with us. We do not use your content, calls or chats to train AI models.
AI can make mistakes. Agents can mishear people or say something inaccurate, so businesses should review important results.
We share information only with service providers that help us run Foan, and only what each one needs for its job:
We may also share information when the law or a valid legal request requires it, to protect people from harm, or as part of a merger, sale or restructuring of our business, in which case this policy continues to apply to it.
Our servers and databases are hosted in India, in Mumbai. Some of our service providers, especially AI model providers, process information in other countries.
We keep information for as long as we need it to provide Foan and to meet our legal obligations:
When an account is closed, we delete its information as described in Deleting your account, apart from what the law requires us to keep.
We protect information with encrypted connections, access controls, hashed passwords and keys, and by limiting which people can reach customer data. No system is perfectly secure, so we cannot promise that information will never be exposed. If a breach affects your information, we will tell you and the authorities as the law requires.
You can ask us to:
Email dhruv@foan.ai to make a request. We may need to confirm it is you before we act. We aim to reply within 30 days. Some information we must keep for legal reasons, and we will tell you if that applies.
We handle personal information in line with Singapore's Personal Data Protection Act. You can withdraw consent at any time, and you can contact our data protection officer at the address in Contact.
If you are in India, you have the rights given by India's Digital Personal Data Protection Act, including to access, correct and erase your information, to name someone to act for you, and to raise a grievance with us. If we do not resolve your grievance, you can take it to the Data Protection Board of India.
If GDPR applies to you, we rely on the contract with our customer, our legitimate interest in running and protecting Foan, our legal obligations and, where needed, your consent. You can also complain to your local data protection authority.
To close your Foan account and delete its data, email dhruv@foan.ai from the account owner's email address. We will confirm the request, then delete your account information, agents, calls, recordings, transcripts, caller memory, contact lists and knowledge documents, and tell you when it is done. We keep billing and tax records, and anything else the law requires, for as long as the law requires.
Before you close your account, export anything you want to keep. Call history and results can be downloaded from the dashboard or through the API. If you only want to stop an AI assistant from using your account, disconnect it or revoke its key; your account stays as it is.
The dashboard uses essential cookies and similar storage to keep you logged in and remember your settings. It will not work without them. The website and dashboard also use analytics tools to count visits and see which pages and features are used. In the dashboard this can include a recording of how the screen is used, with everything you type hidden, which helps us find and fix problems. You can block or delete cookies in your browser settings.
Foan is a service for businesses and is not meant for anyone under 18. We do not knowingly collect information from children. If you think a child has given us information, tell us and we will delete it.
We may update this policy. When we do, we change the date at the top. If a change matters, we will also tell account owners by email or in the dashboard before it takes effect.
For privacy questions and requests, including to reach our data protection officer, email dhruv@foan.ai or write to: Data Protection Officer, Foan Pte. Ltd., 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051.